Frequently Asked Questions

Find quick answers about orders, shipping, tracking, returns, and support at MoodLiving.

FAQ

Where do you ship?

We aim to ship to many countries worldwide. Available shipping options and final delivery costs are shown at checkout before payment.

How long does order processing take?

Most orders are processed within 1–3 business days. During holidays, sales, or high demand periods, processing can take a little longer.

How can I track my order?

After your order ships, you will receive a tracking number by email. You can also use the Track Your Order page on our website. Tracking updates may take 24–72 hours to appear.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible. Once the order has been processed or shipped, changes may no longer be possible.

What payment methods do you accept?

We accept secure online payment methods available at checkout, including major card and wallet options supported by Shopify Payments or your selected payment provider.

What should I do if my item arrives damaged?

Please contact us with your order number and clear photos of the damaged item and packaging. Our support team will review the issue and help with the next steps.

Do you accept returns?

You can request a return within 30 days of receiving your order. Items should be unused, clean, and returned in their original packaging whenever possible.

How do I contact support?

Use the Contact Us page and include your order number if your message is about an existing purchase. This helps us assist you faster.